Terms & Conditions

The following Terms and Conditions apply to bookings and services made through Hop On Hop Off Tickets at https://hop-on-hop-off-ticket.com/ (the "Website").

These Terms and Conditions, together with our Website Terms of Use, Review Policy, and Privacy Policy, govern your use of the Website and bookings made through it.

Application of These Terms

These Terms apply to all users who access or use the Website and to bookings made through:

1. Direct access to https://hop-on-hop-off-ticket.com/
2. Links, affiliate partners, or authorized third-party channels
3. Customer service or other booking assistance provided by us

By making a booking, you confirm that you have read and accepted these Terms and the applicable terms of the relevant service provider.

Our Role as an Agent

Where a tour, attraction, transportation service, or activity is provided by an independent third-party supplier, Hop On Hop Off Tickets acts as an intermediary or booking agent between you and the relevant supplier.

The supplier is responsible for delivering the booked service. Supplier details and applicable conditions may be provided in your booking confirmation or voucher.

Your booking may also be subject to the supplier's own terms and conditions. Where there is a conflict between these Terms and the supplier's specific conditions, the supplier's conditions relating to the service may apply.

Bookings and Reservations

All bookings are subject to availability and confirmation.

You are responsible for ensuring that all booking information provided by you is accurate, including names, dates, passenger details, contact information, and any other required information.

Once a booking has been confirmed, changes may be subject to availability, additional charges, and the supplier's cancellation or amendment policy.

Prices and Availability

Prices and availability displayed on the Website may change at any time.

Prices are generally shown per person unless otherwise stated and may include applicable taxes, fees, or charges as specified during the booking process.

We and our suppliers reserve the right to correct pricing or availability errors before or after a booking where permitted by applicable law.

If a material change affects a confirmed booking, we will notify you where reasonably possible and provide any available options offered by the relevant supplier.

Payment

Full or partial payment may be required at the time of booking, depending on the service.

Available payment methods will be displayed during the booking process.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

Third-party payment providers may process payments on our behalf and may apply their own terms and privacy policies.

Additional Charges

Unless expressly stated in the booking details, prices may not include personal expenses or additional charges imposed by suppliers.

These may include:

• Food and beverages
• Parking charges
• Entry fees not specified as included
• Travel or transportation expenses
• Taxes or local charges
• Optional activities
• Personal expenses
• Other supplier-imposed charges

You are responsible for paying applicable additional charges directly to the relevant service provider where required.

Special Requests

If you have a special request that is not included in the available booking options, you may contact us before making or completing your booking.

We may forward your request to the relevant supplier, but we cannot guarantee that the request will be accepted.

Changes to Bookings

Changes to confirmed bookings are subject to the applicable supplier's terms and availability.

In some cases, you may need to cancel the existing booking and make a new booking.

Any new booking may be charged at the price available at the time the new booking is made.

We are not responsible for additional costs resulting from changes requested by you.

Cancellation and Refunds

Cancellation rights and refund amounts depend on the cancellation policy applicable to the specific service.

Before booking, you should carefully review the cancellation conditions displayed for the relevant tour or activity.

If you cancel a booking, applicable cancellation charges may be deducted from the refund.

Bookings that are still being processed or awaiting confirmation may not be immediately cancellable.

Refunds will be processed according to the applicable supplier and payment processing conditions.

Changes, Cancellations, and Substitutions by Suppliers

We or the relevant supplier may change, cancel, or substitute a service due to operational requirements, availability, weather, safety concerns, insufficient participation, or other circumstances.

Where possible, we will communicate material changes to you and provide available alternatives or refund options according to the applicable supplier policy.

Service Delays and Force Majeure

We and our suppliers are not responsible for delays, cancellations, interruptions, or failures caused by circumstances beyond reasonable control.

These may include:

• Severe weather
• Natural disasters
• War or civil unrest
• Terrorism
• Strikes
• Government restrictions
• Road closures
• Traffic disruptions
• Public emergencies
• Transportation failures
• Other unforeseen circumstances

Where applicable, any refund or alternative arrangement will be subject to the relevant supplier's policy.

Customer Complaints

If you experience a problem with a booked service, you should notify us and the relevant service provider as soon as possible.

Prompt notification allows the supplier to investigate the issue and, where possible, provide an appropriate remedy.

Failure to report an issue during or immediately after the service may affect the supplier's ability to investigate or resolve the complaint.

Travel Documents and Vouchers

Where applicable, we will provide booking confirmations, tickets, or vouchers electronically.

You are responsible for checking your booking documents and ensuring that all required information is correct.

You may be required to present your booking voucher, ticket, identification, or other required documentation when using the service.

The relevant supplier may refuse service where required identification, booking information, or other conditions do not match the booking.

Identification Requirements

The lead passenger or ticket holder may be required to provide valid identification or other documentation when redeeming a ticket or voucher.

You are responsible for ensuring that you and your travel companions carry any documents required by the relevant supplier.

Passenger Responsibilities

You are responsible for your own conduct and the conduct of all members of your booking group.

You must follow the instructions, safety requirements, and rules of the relevant tour operator or service provider.

A supplier may refuse or terminate service if a passenger behaves in a threatening, abusive, disruptive, unsafe, or unlawful manner.

In such circumstances, refunds or compensation may not be available, subject to applicable law and the supplier's policies.

Personal Safety

You are responsible for taking reasonable care of yourself and members of your travel group during your trip or activity.

You should follow all safety instructions provided by the relevant supplier.

We strongly recommend obtaining appropriate travel insurance covering your trip, including cancellation, medical expenses, personal belongings, and other risks relevant to your travel plans.

Supplier Services

Services offered through the Website are provided by independent third-party suppliers.

We do not directly control the operation, staffing, vehicles, facilities, routes, schedules, or other operational aspects of third-party services.

We make reasonable efforts to display accurate information but cannot guarantee that supplier information will always be complete, current, or error-free.

Customer Conduct and Indemnity

You agree to comply with these Terms, applicable laws, and the rules of the relevant supplier.

You agree to indemnify and hold harmless Hop On Hop Off Tickets, its directors, employees, agents, partners, and suppliers against claims, losses, damages, costs, fines, or expenses arising from:

• Your breach of these Terms.
• Your unlawful or negligent conduct.
• Damage caused by you to property or another person.
• Violation of the rights of a third party.
• Your failure to follow supplier rules or safety instructions.

Liability

To the maximum extent permitted by applicable law, Hop On Hop Off Tickets will not be responsible for losses, injuries, delays, cancellations, damages, or expenses arising from the acts or omissions of independent suppliers.

Where we are legally responsible for a claim relating to a booking made through the Website, our liability will, to the extent permitted by law, be limited to the amount paid by you for the relevant service.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

Travel Insurance

We strongly recommend that you obtain suitable travel insurance before travelling.

Your insurance should provide appropriate coverage for circumstances relevant to your trip, including cancellation, medical emergencies, personal belongings, delays, and other potential travel risks.

You remain responsible for ensuring that your insurance is adequate for your circumstances.

Marketing Communications

When you create an account or make a booking, you may receive service-related communications and, where permitted by applicable law, marketing communications from us.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the relevant communication.

Unsubscribing from marketing communications will not prevent us from sending essential booking, payment, or service-related communications.

Website Information

We make reasonable efforts to ensure that information displayed on the Website is accurate.

However, information regarding tours, routes, schedules, prices, availability, inclusions, and services may change.

You should review the specific booking details and supplier terms before completing a reservation.

Third-Party Websites

The Website may contain links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

Governing Law

These Terms and any dispute arising from a booking or use of the Website shall be governed by the laws, unless applicable law requires otherwise.

Any dispute shall be subject to the jurisdiction of the appropriate courts.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions from time to time.

Updated Terms will be published on the Website. Users are advised to review these Terms periodically.

Your continued use of the Website or booking of services after changes have been published constitutes acceptance of the updated Terms, where permitted by applicable law.

Contact Us

If you have questions regarding these Terms and Conditions, your booking, cancellation, or any service provided through the Website, please contact us using the contact details provided on https://hop-on-hop-off-ticket.com/.